CANCELLATION POLICY

These conditions govern bookings for dives, try dives, courses, excursions, equipment rental and other activities contracted with Líneas Marítimas Romero S.L. (B35282283), owner of BUCEO LA GRACIOSA (Avenida Virgen del Mar 119B).

They are shown to the client before payment and are included in the booking confirmation. By booking, the client accepts them by ticking their own box, which is not pre-ticked. Prices are final, taxes included. Bookings made through third-party platforms are governed by that platform's cancellation conditions.

Our trips take place in a marine reserve with a maximum capacity of 12 people per trip. That is why a place freed up a few days before the date is very difficult to fill again, and this policy takes that into account.

A booking is confirmed when you receive our written confirmation after paying the deposit.

Bookings made 15 days or more in advance: a deposit of 50% of the total amount when booking and the remaining 50% on arrival at the centre.

If you book activities together with accommodation from Líneas Marítimas Romero, each service is governed by its own cancellation conditions. To cancel or change both you must notify us about each one; cancelling the accommodation does not automatically cancel the activity, and vice versa.

The period is counted from when the centre receives your notice until the start time of the activity. You can notify us by email: buceo@lineasromero.com or WhatsApp: +34 629 451 430; we will confirm receipt in writing.

Dives, try dives, courses and excursions with departure

For bookings made less than 7 days in advance, there is no refund from the moment of booking.

The refund is calculated on the total amount of the booking and never exceeds what you have paid. Example with a booking of €100:

With a €50 deposit, giving 20 days' notice, you receive €50 (the whole deposit). Giving 10 days' notice, you receive €25. Giving 5 days' notice, there is no refund.

If we manage to fill your place with another client, we refund the corresponding withheld part.

Equipment rental without a trip. You can cancel free of charge up to 24 h before.

Justified reasons. If you cannot attend due to serious illness or an accident affecting you or a direct relative, or due to the death of a relative, and you provide proof, we offer a date change free of charge within the following 12 months, even if the notice arrives late.

Date changes. You can change the date once free of charge, subject to availability, if you give 7 days' or more notice. If you change it again, the cancellation conditions in force at the time of notice apply.

If you do not show up without notice, there is no refund. Notifying us, even at short notice, allows us to reassign your place and is always better than not showing up.

We wait for the client up to 15 minutes from the meeting time. If, because of the boat's departure or the organisation of the group, we cannot wait any longer, the above applies. No retention applies when the delay is due to the centre or to circumstances beyond the client's control, such as a delay of the regular maritime transport, and in that case we reschedule your activity to the first available date.

Activities with a specific date and time (dives, try dives, excursions, packages with fixed dates). If you contract them at a distance (website, email, WhatsApp or telephone), the law excludes the 14-day right of withdrawal for leisure services with a specific date or execution period (art. 103.l of the consolidated text of the Spanish General Law for the Defence of Consumers and Users). That is why the cancellation conditions in clause 3 apply; they are contractual and do not restrict the rights the law grants you.

Vouchers, gift cheques, packages and courses without a fixed date. If you contract them at a distance, you may withdraw within 14 calendar days of contracting. We refund everything paid within a maximum of 14 calendar days of receiving your decision. If you expressly asked to start during those 14 days, you pay the proportional part of what has already been provided.

We may cancel, postpone or modify an activity for safety reasons: adverse weather warning or forecast, poor sea conditions, port closure, a decision by the maritime authority, or the judgement of the skipper or the instructor in charge. Also due to a breakdown of the boat or the equipment, lack of staff or, if it was stated before booking, because the minimum number of participants on the activity page is not reached. We will notify you as soon as we know.

In any of these cases you choose between:

If the activity is interrupted once started for any of these reasons, we refund the part not provided.

The dive site is decided on the same day according to the conditions. A change of site is not a cause for cancellation or refund as long as the activity keeps its essential advertised characteristics. All of this is without prejudice to the rights granted to you by law.

Courses. The conditions of clause 3 apply to the full course. Sessions already taught are invoiced. If, for documented medical reasons, you cannot continue, we refund the part not provided.

eLearning. If your course includes online theory (SSI or PADI), you must arrive on the first day with it completed. If not, we cannot start the course and we offer you the first available date free of charge; if that date does not suit you, the cancellation conditions of clause 3 apply.

Digital content (for example, online theory): once access has been activated with your express consent, and after you have accepted that you lose the right of withdrawal, it is non-refundable.

Duration and certification. The advertised duration is the minimum or standard. You obtain the certification when you meet all the requirements set by SSI or PADI for that course. If you need additional sessions, we will tell you and agree the cost with you before carrying them out.

Vouchers and packages. They are valid for 12 months from purchase and are transferable to another person by notifying us in writing. Unused sessions expire at the end of that period, except those we have been unable to provide for reasons of our own or due to weather: in that case we extend the validity or refund them.

Medical fitness. Every booking requires a medical declaration before the activity. If you answer YES to any question in the self-declaration, you need a medical certificate of fitness for diving issued within the last 12 months. We recommend obtaining it before travelling. Without a valid self-declaration (all NO) or the certificate, we cannot carry out in-water activities.

Certification. Certified divers must provide proof of their valid international certification. We can check SSI students online; divers from other agencies must bring their card or a valid email. Each activity states its minimum certification and experience on its page.

Insurance. All certified divers must have valid personal diving insurance and show us the policy number and its expiry date; if it is travel insurance, we also need proof that it covers diving accidents. If you do not have one, you can take it out with us on the day of the activity or on our website.

If you notify us 7 days or more in advance that you cannot dive for a medical reason or due to missing requirements, we offer a date change free of charge until you provide the documentation, within 12 months. If you arrive without the required documentation, we cannot let you dive for safety reasons and the cancellation conditions for less than 7 days apply. If the instructor excludes you due to a supervening circumstance beyond your control, such as same-day indisposition with proof, we offer a date change free of charge.

We process the health data in your medical declaration only to assess your fitness to dive, with your express consent and in accordance with our privacy policy.

While you use the centre's equipment, you are responsible for looking after it and must follow the staff's instructions. Notify us immediately of any loss or damage. If the equipment is lost or damaged through incorrect or negligent use, you pay the cost of repair or replacement, which we will justify to you in writing. Normal wear from proper use is not charged.

Refunds are made using the same payment method you used for the booking, unless you expressly ask for another, within a maximum of 14 calendar days from when your cancellation is accepted or from when we notify you of ours. The refund does not involve any additional cost to you. When a part is retained under these conditions, we will state the retained and refunded amounts to you in writing.

Force majeure. Extraordinary and unavoidable circumstances beyond our control, such as port closures, cancellation of the regular maritime transport that prevents you from reaching La Graciosa, or restrictions decreed by the authorities, are treated as a cancellation by the centre (clause 6).

Complaints. You have complaint forms available, on paper at the centre, in accordance with Canary Islands tourism regulations. You can also write to us at buceo@lineasromero.com or call us on +34629451430; we reply within a maximum of 15 days of submission.

Legislation. These conditions are governed by Spanish law. They do not limit the rights granted to you by consumer and user regulations, and they do not oblige you to submit to a jurisdiction other than the one legally corresponding to you. We process your data in accordance with our privacy policy.